PC Data Backups

A Division of AlpineWeb

Upgrading/Downgrading Your Backup Account

Please complete and submit the request form below. Then please follow the steps below to complete your software upgrade. Or call our Support Department 9:00am-4:00pm EST.

Account Change Request Form

Please complete the account change form below. Bold field required.

Your Name		Account ID
Your Email		Your Phone
New Size
Billing	Charge card on file Call for new card Unpaid account (see below)
Comment

	*Account Number: Displayed on the backup software home screen and in any RDB email. Otherwise enter the name you used to register the account.

Upgrade Instructions

Submit the form above.
Please wait one business day to receive our confirmation email. (Still haven't received our email? Your email program may be blocking it. Please check your AntiSpam folder or call our Support Department.)
If the PC Data Backups software is open, close it.
Right click the system tray icon and select "Run a Backup Now".
Once you see the middle icon in the "Data Transferring" pop window spinning for about 30 seconds, click the Cancel button and your upgrade should be complete.
To verify that your upgrade was successful, click the "Backup View" tab. Once the scan is complete, read the "Backup Limit" (4th text line down in the left column).
If the upgrade did not complete, repeat the above steps 3-6. If it fails for a third time, please call our support staff or open a Support Ticket.

Billing On Your New Account

We will bill your credit card for the amount of your new plan minus your remaining credit, continuing with your previous billing cycle (annual, quarterly or monthly).
If you wish to change to a new payment billing cycle, please let us know when you submit your change request.