What information may help the technical support staff to help me?

• What is your name?
• What is your company name?
• What is your PC Data Backups account number? Do you have multiple accounts with us?
• What is your phone number?
• Are you a current client, prospective client, affiliate, franchisee, etc.?
• Who referred you to PC Data Backups? How did you learn about our service?
• Have you successfully downloaded, installed, registered and backed up using PC Data Backups?
• Did you install and set up PC Data Backups yourself, or did an IT consultant do it for you?
• Are you backing up just your data, or your entire Windows system?
• How much information are you trying to back up?
• What problem are you having, or what are you trying to accomplish?
• What have you tried to do? What were the results?
• What is the exact text of any error messages, e.g. in the log files?
• How long has the problem occurred? Did it ever work correctly?
• Do you need an on-site IT consultant to help you?